Lac Viet Intech was established not only to provide treatment but also to strictly control the entire therapeutic process with transparency and responsibility. Every indication must be accurate, every piece of information must be clear, and every outcome must be monitored to the end. These are the standards we pursue to become the safest and most reliable dental system in Vietnam.
I. 5 CORE CUSTOMER RIGHTS
Right to Independent, Non-Binding Examination and Consultation
Customers receive free examinations, X-rays, and consultations. Even if you choose not to proceed with treatment, you are still provided with full diagnoses and clear treatment options to understand your dental health status.
Right to Know and Choose the Treating Doctor
Full profiles of doctors are publicly provided, including degrees, specialized certificates, years of experience, and successful case histories. Customers have the right to request a change of doctor if they feel a mismatch during the process.
Right to Preview Treatment Results
We utilize advanced simulation technologies (Simulation/ClinCheck/Smile Design…) to predict outcomes. Detailed plans cover duration, follow-up schedules, and specific interventions. All commitments are backed by legally binding contracts.
Right to Know Total Costs Before Treatment
Customers receive all-inclusive quotes with itemized lists. Lac Viet Intech guarantees no hidden or additional costs outside the contract unless agreed upon in writing.
Right to Access High-Standard Technology
We apply only technologies with clear clinical evidence, licensed by authorities, and proven effective by reputable domestic and international research institutions.
II. 5 STANDARDS OF TRANSPARENCY (VERIFIABLE)
Price Transparency:
Standardized pricing based on treatment levels; no vague quotes or arbitrary price changes during the process.
Doctor Competence Transparency:
Public disclosure of education, specialties, certificates, and the number of successful cases (Implant, Orthodontics, etc.).
Technology Transparency:
Every technology must answer: What is it? What problem does it solve? Can it replace traditional methods? Is it truly necessary for the specific patient?
Material Transparency:
All materials must meet 4 criteria: CO/CQ certification, batch/serial codes for tracking, products from top global brands (Straumann, Invisalign, 3M, etc.), and official customs clearance.
Post-Treatment Policy Transparency:
Specific warranty periods for each service and clear conditions for coverage are provided.
III. 5 COMMITMENTS OF LAC VIET INTECH
Fulfilling Signed Commitments:
All plans, methods, materials, and costs are documented in writing as a legal basis. We do not evade or shift responsibility.
Specialized Doctors for Direct Treatment:
Treatment is performed by doctors with intensive training in their specific field (Implant or Orthodontics). No change of primary doctor occurs without customer consent.
Genuine, Traceable Materials:
100% of materials have CO/CQ certification and clear product codes for verification. No counterfeit or unauthorized substitutes.
Correct Technology and Protocols:
Modern technologies are applied based on specific diagnoses. Any changes to the protocol must be explained and approved by the customer.
Transparent Costs, No Hidden Fees:
Costs are finalized before treatment starts. Any unauthorized costs within the existing treatment scope are the full responsibility of Lac Viet Intech.
“COMMITMENT IS NOT JUST FOR WORDS – IT IS FOR TAKING RESPONSIBILITY”
With over 120,000 successful cases (80,000+ Implants and 40,000+ Orthodontics), Lac Viet Intech believes that trust is built through the ability to be transparent with all information and responsible for every outcome.